This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.arphibo.com (the “e-Commerce WebSite”).
Arphibo Gardentech Private Limited (hereafter cooperatively referred to as “We”/”Us”/ “Our”)
We thank you for shopping with us, we value the trust you place in us and subsequently we recognize the importance of secure transactions & information privacy. This Privacy Policy defines that, how we and our affiliates collect, use, share or otherwise process your personal information through our website www.arphibo.com (hereinafter referred to “e-Commerce Platform”).
By visiting the Platform and providing your information or availing our products / services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the terms of use and the applicable products / services terms and conditions. If you do not agree, please do not access or use our Platform.
1. COLLECTION OF YOUR INFORMATION
When you use our Platform, we collect and store your information provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any of your personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we specify which fields are required and which fields are optional. You will be always have the option to not provide information by choosing not to use a particular service, product or feature on this Platform.
Your personal information viz. name, address, email, phone no., etc will be used by us for issuing Tax Invoice / Billing, shipping / transporting of your orders & sharing it with our logistics/courier partners for delivering of your shipments correctly & safely. We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed periodically on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to your computer browser information, and your IP address.
We collect personal information (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) from you when you set up an account or transact with us. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We do use your contact information to send you shipping information, offers.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
We use your personal information to provide the product and services you have requested. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses at anytime. We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes, troubleshoot problems, help promote a safe service, collect money under CoD, measure consumer interest in our products and services, inform you about online and offline offers, discounts about products, services, and updates, customize and enhance your experience, detect and protect us against error, fraud and other unlawful activity, enforce our terms and conditions, and as otherwise described to you at the time of collection of information.
With your consent, we will have access to your SMS, location and device information. We may also request you to provide your PAN, GSTN, Government issued ID cards / number and Know-Your-Customer (KYC) details to:
- check your eligibility for certain products and services including but not limited to credit and payment products;
- issue GST invoice for the products and services purchased for your business requirements;
- enhance your experience on the Platform and provide you access to the products and services being offered by us, sellers, affiliates or logistic partners.
- You can understand that your access to these products/services may be affected in the event consent is not provided to us.
In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about our users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
2. COOKIES
We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes.
Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
3. SHARING OF PERSONAL INFORMATION
We may share personal information with our other corporate entities and affiliates for purposes of providing products and services offered by them. These entities and affiliates may share such information with their affiliates, business partners, and other third parties to provide you with their products and services, and may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose your personal information to third parties, such as sellers, business partners, and logistics courier partners. This disclosure may be required for us to provide you access to our products and services; for the fulfillment of your orders billings & dispatches; to enhance your experience; to provide feedback on products; to collect payments from you under CoD; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyze data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, or restructure of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.
4. LINKS TO OTHER SITES
Our Platform may provide links to other websites or applications that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.
5. SECURITY PRECAUTIONS
We maintain reasonable physical, electronic, and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding the use of the Platform. Users are responsible for ensuring the protection of login and password records for their accounts.
6. CHOICE/OPT-OUT
We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If you do not wish to receive promotional communications from us then please revert on email i.e. arphibonaturegallery@gmail.com
7. ADVERTISEMENTS ON PLATFORM
We may use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (may not include your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.
8. CHILDREN INFORMATION
We do not knowingly solicit or collect personal information from children under the age of 18 and use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use the Platform, application or services under the supervision of your parent, legal guardian, or any responsible adult.
9. DATA RETENTION
We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
10. YOUR CONSENT
By visiting our e-Commerce website Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending, business partners, technology partners, marketing channels, and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
11. CHANGES TO THIS PRIVACY POLICY
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
12. GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
The Director,
Arphibo Gardentech Pvt Ltd
SF06, The Galleria, Yelahanka, Bengaluru – 560064, Karnataka
Email: arphibonaturegallery@gmail.com / director.arphibo@gmail.com
Time: Mon - Fri (9:30 – 17:30)
13. QUERIES
If you have a query, issue, concern, or complaint about the collection or usage of your personal information under this Privacy Policy, please contact us on the above-mentioned email.
14. WEBSITE CONTENTS & COPYRIGHT LAW
All the contents on our website are our exclusive belongings & any kind of illegitimate use of it without our prior written permission may come under the scope of copyright law & infringement act & law. Contents of our website may not be copied or published elsewhere without express (typically written) permission from us. The contents of our website are no different than the contents of a book or magazine in terms of copyright protection, even though web content is often seen as more "disposable" than works existing in a physical medium.
Also, any of our non-digital content that is protected by copyright law is automatically protected in its digital form as well. For example, a copyrighted novel published as a paperback will receive the same protection when it's published as an e-book. In addition to online content, databases (both electronic and paper files) also enjoy copyright protection as long as they show a certain degree of creativity by the author, such as in its organization or selection.
